top of page

Shipping Policy

A legal disclaimer

Shipping Policy

​

At Renew Skin & Hair Care Studio, we aim to deliver your skincare and haircare products efficiently and reliably. This shipping policy explains how we handle order processing, shipping timelines, international delivery, and Amazon purchases.

1. Order Processing

  • Orders placed on our website are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

  • You will receive a confirmation email with tracking information once your order has shipped.

  • Orders placed after business hours or on weekends will begin processing on the next business day.

2. Shipping Destinations

We currently ship to:

  • United Kingdom

  • European Union countries

  • United States

If your country is not listed, please contact us at infor@renewskincarestudio.co.uk and we’ll do our best to accommodate your request.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Order weight and size

  • Shipping service (Standard, Tracked, or Express)

We may offer free shipping promotions from time to time — subscribe to our newsletter for updates.

4. Estimated Delivery Times

RegionStandard ShippingTracked ShippingExpress Shipping

United Kingdom: 2–4 business days
Europe: 5–8 business days
United States: 7–10 business days
These are estimated delivery times. Actual delivery may vary due to customs delays, carrier service, weather conditions, or other unforeseen events.

5. Tracking

If you select a tracked shipping option at checkout, you will receive a tracking number by email once your order is dispatched.

If you did not receive your tracking details, please contact us at info@renewskincarestudio.co.uk

6. Customs, Duties & Import Fees

For orders outside the UK:

  • Your local customs authority may charge import duties, VAT, or handling fees.

  • These charges are not included in your order total and are the customer’s responsibility.

  • We are not liable for customs delays or charges imposed after shipment.

7. Amazon Orders

If you purchased Renew Skin & Hair Care Studio products via Amazon, please refer to Amazon’s shipping, tracking, and delivery policies.

We do not have access to Amazon’s delivery systems and cannot provide tracking or delivery updates for those orders.

For help with an Amazon order, log in to your Amazon account and go to “Your Orders” to track, return, or report a delivery issue.

8. Lost or Delayed Deliveries (Website Orders)

If your parcel is significantly delayed, marked as delivered but not received, or appears lost:

  • Contact us at info@renewskincarestudio.co.uk within 7 days of the expected delivery date.

  • Include your order number and delivery address for faster assistance.

  • We’ll liaise with the shipping carrier and offer support, including a replacement or refund if appropriate.

9. Address Accuracy

Please ensure your delivery address is complete and accurate when placing your order. We are not responsible for:

  • Delays due to incomplete or incorrect addresses

  • Redelivery costs if your parcel is returned to us as undeliverable

10. Contact Us

If you have any questions about shipping, please get in touch:

bottom of page